As a result of an aggressive quality initiative set forth by Company X's Customer Service Leadership team, a new Quality Assurance team was formed in the beginning of Q2. My goal was to build cohesion quickly in order to drive the team toward collaboration and calibration. 

As an introductory development opportunity for all team members on the newly created Quality Assurance team, I created and facilitated an in-person training event focused around DISC preference profiles. 

DISC training allowed the team to 

• get to know each other and each other's communication preferences

• prepare for challenging conversations they would have as change agents